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FAQs

1. Do I need to create an account to order?

No, you can place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process

  • Easily view your order status and order history

  • Receive updates detailing our new releases and special promotions

 

2. What payment methods do you accept?

We accept all major credit cards (VISA, MasterCard, Discover, AMEX).

 

3. How secure is my online order?

We're committed to ensuring we keep our customers safe. When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to credit card providers' network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

 

4. How can I become a STACKED Babe?

We are currently not accepting brand ambassadors for our active wear line.  

5. Can I exchange or get a refund? 

At this time, all sales are FINAL. STACKED By Ny LLC does not provide refunds or exchanges. Thank you for understanding. 

 

6. Can I change my shipping address after placing an order?

Your shipping address cannot be revised on our website after the order has been processed or shipped out. You are advised to provide your residential address. 

If you notice that your order is going to the wrong address after it has shipped, and is being shipped via UPS, we recommend logging into UPS and re-routing the shipment via their portal. This is the best way to guarantee the shipment gets to the proper address. If that is not an option, give us a shout at teamstackedbyny@gmail.com and our customer service team will do what they can to help. 

Please note: We are not responsible for mistakes made at checkout, but we’re happy to help you any way we can.

 

7. How long does my shipping take and how can I track my order? 

Shipping times will be different based on the shipping option that you have chosen. Please allow us 7-10 business days to process and ship your order out. However, shipping times can be delayed due to invalid addresses, or other causes due to the carrier. Once your order has been shipped out, a confirmation email will be sent to you that will include your package's tracking number and the tracking website. 

 

REVENGE CLEANSE SHIPPING

  • PROCESSING TIME IS UP TO 45 BUSINESS DAYS
  • ONCE YOUR ORDER IS READY FOR SHIPPING, PLEASE ALLOW 7-10 BUSINESS DAYS FROM YOUR LABEL BEING CREATED TO SHIP FROM OUR DISTRIBUTION CENTER. 
  • PLEASE SUBSCRIBE TO EMAILS, AS THAT IS THE ONLY WAY TO GET UPDATES. 
  • AGAIN, ALL SALES ARE FINAL, AND NO REFUND CAN BE GIVEN AS THIS IS A HANDMADE PERISHABLE ITEM
  • WE THANK YOU FOR YOUR PATIENCE!

 

8. What should I do if I have a missing item? 

Contact us ASAP at teamstackedbyny@gmail.com if your package is missing any items, and we will make it right!